The purpose of this policy is to advise you as our customer, as to the services that can be expected from Beaufident Lash & Brow Studio, and the steps and procedure that can be taken if you, the customer are not satisfied with the services you receive from Beaufident Lash & Brow Studio
.What we offer
Reactions and Sensitivities:
A reaction to products used during your lash service, although at very low-risk, are a possibility you should be aware of when getting lash extensions. Unless known allergies are stated by you, it is unfortunately otherwise not foreseeable. No refunds will be issued for reactions, however a complimentary lash removal is available for all full sets applied by Beaufident Lash & Brow Studio if such circumstance were to occur. Please be sure to let us know at your earliest convenience if you become aware of any type of reaction. We will do our best to remedy the problem on our end.
* If you have sensitive eyes or known allergies to adhesives, a Complimentary Lash Consultation is also available to you should you wish to do a patch test using our products before your initial appointment. Complimentary Lash Consultations can be made on-line using our on-line scheduling software.
-Permanent Makeup TERMS &Conditions &Policies
Terms & Conditions
We cannot guarantee successful results on everyone as clients skin types, lifestyles and overall health varies. Those with scaring in procedure area and those with sensitive or problematic skin may experience less retention.The Client is responsible for doing their research on the services they are requesting to be performed.
If you have already have existing permanent makeup in the desired procedure area, you must tell &send a picture or have a consultation with the technician prior to get approval. Failure to do so will result in increased service pricing or rescheduling or refusal of service.
A deposit of $100 is required to secure an appointment, the deposit is non-refundable and included in the procedure price. No reservation is secure until the deposit is received. The deposit is deducted from the total amount, therefor, the remaining balance will be due at the first session.
Cancellation Policy & No-Show Fee
We reserve the right to charge a cancellation fee for any bookings that is cancelled and No-Show without prior notice.
We reserve the right to charge a cancellation and a no-show fee of 50% for any bookings ,Changed or cancelled within 24hours .The cancellation fee reflects the cost incurred by lost revenue as a result of turning away other potential bookings.
New Client treatment is a two visit process, the initial procedure and the touch up.The touch up is to re-visit any areas that did not take from the first session. Second session fill require a minium fee and should be booked at least 4-6 weeks, but no later than 8 weeks after your first treatment to avoid any further charges. It is your responsibility to book this with your technician. On some occasions a client may need an additional session due to having a skin type that is more resistant to the implantation of pigment or from incorrect aftercare and will be charged accordingly.
Sensitivity patch testing is recommended for those who may have allergy to nickel, as there are traces of nickel in some needles and pigments which may affect you. The sensitivity patch test will not always confirm or determine conclusively if you have an allergy to nickel or whether you will have a reaction to the products used within the treatment which you have requested.
Contraindications: candidates who are seeking permanent makeup and who may be contraindicated (meaning those that we cannot perform services on) are:
You must wait if you’ve recently had:
Once the service is completed there is a nonrefundable & nonnegotiable service fee policy. Unless under rare occasions & conditions.
No refunds, returns or exchanges are given for products or services rendered.
Due to an increasing amount of No-Show, Last Minute Cancellations, and Last Minute Reschedule a IMMEDIATE NON-REFUNDABLE DEPOSIT will be REQUIRED to reserve an appointment.
-$10 Deposit for any Wax Services
-$50 Deposit for any Lash Services
- $100 Deposit for any Permanent Makeup Services
*Deposits are Not Transferable if NO SHOW, CANCEL or RESCHEDULE LAST MINUTE - WITHIN 24 hours
*Deposits can be made via ZELLE or APPLE PAY to MELANIE - 626-560-2014
*Deposits is credited to your service.
When you forget to cancel or last minute reschedule your appointment without giving enough notice, we not only miss the opportunity to fill your appointment time, but the opportunity to fill your appointment for other client on the waiting list to receive services.
We know it’s easy to forget about appointments booked weeks in advance, so we will call and confirm your appointment 24 hours in advance. However, if we are unable to reach you, please understand it is your responsibility to remember your appointment times to avoid missed appointments & no show fees.
*If you book your appointment online, you will get a reminder automatically from the website. However, if you need to reschedule or cancel your appointment please call/text me
Thank you for your support