The purpose of this policy is to advise you as our customer, as to the services that can be expected from Beaufident Lash, Brow & Nail Bar, and the steps and procedure that can be taken if you, the customer are not satisfied with the services you receive from Beaufident Lash, Brow & Nail Bar
.What we offer
Refunds, Returns and Exchanges
If your nails become scratched or mis-shaped, we will fix them if you notify the salon at which you received the service within 24 hours of the service.
You must arrange an appointment to have your nails fixed within 7 days after your initial service.
We will not offer any refund or credit note because you have simply changed your mind.
We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.
As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.
For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
If you have any questions on how to care for your nails please ask the nail technician.
Reactions and Sensitivities:
A reaction to products used during your lash service, although at very low-risk, are a possibility you should be aware of when getting lash extensions. Unless known allergies are stated by you, it is unfortunately otherwise not foreseeable. No refunds will be issued for reactions, however a complimentary lash removal is available for all full sets applied by Beaufident Lash, Brow & Nail Bar if such circumstance were to occur. Please be sure to let us know at your earliest convenience if you become aware of any type of reaction. We will do our best to remedy the problem on our end.
* If you have sensitive eyes or known allergies to adhesives, a Complimentary Lash Consultation is also available to you should you wish to do a patch test using our products before your initial appointment. Complimentary Lash Consultations can be made on-line using our on-line scheduling software.
No refunds, returns or exchanges are given for products or services rendered.
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